Good to know...Arrival and departure: occupation of the rooms is possible from 1pm. If you intend to arrive after 7pm, we ask you to inform us of this. On the day of departure we ask that you vacate the room by 10am.
Methods of payment: Cash, debit card, Visa, Eurocard, Mastercard
Packages: the prices listed in the price list are per person, per day and include 3/4 wellness-board. For stays over 7 days, the weekly price will apply. For single use of a double room there will be a €25 surcharge. An extra bed for an adult sharing a room with two full-paying adults will include a 20% discount. Meals which are not taken can not be deducted from the price.
Package offers: These offers are based on accommodation in a Comfort double room. For other rooms in other categories, the price difference will be added to each room. All packages can be only be in advance and on the dates specified. Unused services can not be refunded. Please note that per booking only one special price can be taken advantage of!
Cancellation: more than 1 month before arrival there are no cancellation charges. From 14 - 29 days before arrival you will be charged 50% of the total price of the booking. For cancellations made less than 14 days before arrival or in the case of early departure, you will be charged 80% of the total price of the booking.
You can book right away your holiday cancellation insurance. This provision covers all cancellation costs in the event of accident or illness of the policy taker and his/her children.
Advance reservations for the beauty and spa areas: In order to accommodate you needs and wishes, we ask that you book this in advance! Appointments that have not been registered with us at least 12 hours in advance will be subject to a 50% surcharge.
Choice of room: we will gladly accept your room preferences regarding categories, reservation of specific rooms and floors. However, we can not guarantee availability.