Good to know
Check-in and check-out You may move into your room from 2:00 pm onwards. If you arrive any later than 7:00 pm, please let us know. Please vacate your room by 11:00 am on the day of your departure.
Payment methods: Cash, debit card (Bancomat), Visa, Eurocard, Mastercard
Arrangements: The listed prices are per person per day including gourmet 3/4 board. Uneaten meals may not be deducted from the bill.
Cancellation policy:The right of withdrawal as laid down in the Consumers' Code is not contemplated – however, we are willing to apply the following conditions for withdrawal: Cancellation up to 15 days prior to arrivalis free. In that case, your down payment less a processing fee of 30 EUR will be reimbursed or credited for a subsequent stay. In case of cancellation less than 15 days prior to arrival, 50 % of the room price will be billed. In case of early departure, the room will be billed for the remaining number of days (3 days max.). Reservations at the beauty and spa area: To comply with your wishes as best as possible, we kindly ask you to make your beauty and spa reservations in advance of your trip. Any appointments that have not been cancelled at least 12 hours prior to the scheduled appointment will be billed at 50 % of the rate.Room preference: We will be happy to note your preferred room category; however, we cannot guarantee a reservation for a specific room number or on a specific floor.
As before, free cancellation is possible up to 15 days before arrival. In this case, the deposit will be refunded less a processing fee of EUR 30.00 or credited to you in the form of a voucher (for the full amount) without an expiry date. In addition, we offer you the option of postponing your stay free of charge up to 2 days before arrival.